DeskArtes Expert Series

Supported hardware / operating system configurations

General requirements:

Minimum Intel Core2 or AMD Athlon X2 processor.

About 200 MB of free disk space for the programs.

Minimum of 2 GB RAM, 4 GB recommended.

Graphics adapter must support at least 16-bit colors for 1024x768 screen resolution.

Graphics adapter with OpenGL support at hardware level recommended.

Tested machine configurations

The machine configurations listed in this document are the ones that have been tested by DeskArtes or its partners to be suitable for running the DeskArtes Expert Series programs. The list is not complete and also many other machine configurations will work with DeskArtes Expert Series.

To make the list to cover larger set of all the possible hardware/OS combinations you can send information of the configurations working well with DeskArtes Expert Series to email address support@deskartes.fi. The information will be then added to the list.

Desktop machines:

Manufacturer	Model	Processor	Memory	Graphics	Operating system
Acer	Aspire M5811	Intel Core i3 530	8 GB DDR3	NVidia GeForce GT320 2)	Windows 7 Home Premium 64-bit
Morse	Value Line	AMD Athlon 64 X2 Dual Core 4200+	4 GB	ATI Radeon X1600 1)	Windows 7 Ultimate 32-bit
Morse	Value Line	AMD Athlon 64 X2 Dual Core 4200+	4 GB	ATI Radeon X1600 1)	Windows Vista Business 64-bit
Morse	Value Line	AMD Athlon 64 X2 Dual Core 4200+	4 GB	ATI Radeon X1600 1)	Windows Vista Business 32-bit
Morse	Value Line	AMD Athlon 64 X2 Dual Core 4200+	4 GB	ATI Radeon X1600	Windows XP Professional SP3

Portable machines:

Manufacturer	Model	Processor	Memory	Graphics	Operating system
ASUS	K72J	Intel Core i3 M330 2.13 GHz	4 GB	ATI Mobility Radeon HD 5470 (1GB) 3)	Windows 7 Home Premium 64-bit
HP	Pavilion dv6 Notebook PC	AMD Turion II Dual-Core Mobile M520 2.30 Ghz	4 GB	ATI Mobility Radeon HD 4650 (1GB) 3)	Windows 7 Home Premium 64-bit
HP	Pavilion dv5-1115eo	AMD Athlon X2 Dual-Core QL-62	3 GB	ATI Mobility Radeon HD 3400 (512MB) 3)	Windows 7 Home Premium 64-bit
HP	Pavilion dv5-1115eo	AMD Athlon X2 Dual-Core QL-62	3 GB	ATI Mobility Radeon HD 3400 (512MB)	Windows Vista Home Premium SP1 32-bit
ASUS	Notebook F5SL Series	Intel Pentium Dual CPU T3400 2.16GHz	3 GB	ATI Mobility Radeon HD 3470 (512MB)	Windows Vista Home Premium 32-bit
MSI	GX700	Intel Core2 Duo T7100 1.8 GHz	2 GB	NVIDIA GeForce 8600M GT (512MB) 2)	Windows 7 Professional 32-bit
MSI	GX700	Intel Core2 Duo T7100 1.8 GHz	2 GB	NVIDIA GeForce 8600M GT (512MB) 2)	Windows Vista Home Premium SP1
ASUS	A6000	Intel Core2 Duo T2400	2 GB	NVIDIA GeForce Go 7600	Windows XP Professional SP2
HP	Pavillion DV6730	AMD Athlon 64 X2 Dual-Core TK-57	2 GB	NVIDIA GeForce 8400M GS 2)	Windows Vista Home Premium

1) Note: There is a known drawing problem in Expert Series version 7.1 and older. See the "ATI Radeon X-series" note below.

2) Note: There is a known drawing problem in Expert Series version 7.1 and older. See the "NVidia GeForce" note below.

3) Note: There is a known rendering and object selection problem in all versions of DeskArtes Expert Series when run on 64-bit Windows 7 with ATI Radeon HD-series graphics. See the "ATI (Mobility) Radeon HD-series (HD3000 - HD5000)" note below.

Virtual machine configurations:

Machine	Processor	Memory	Graphics	Host OS	Virtual machine	Client OS	Reserved memory	Reserved disk space
ASUS K72J	Intel Core i3 M330 2.13 GHz	4 GB	ATI Mobility Radeon HD 5470 (1GB)	Windows 7 Home Premium 64-bit	WMware 64-bit	Windows XP Pro 32-bit	min 1 GB	40 GB

Notes on operating systems:

Windows 7 (64-bit)

DeskArtes Expert Series has been tested to run on the 64-bit version of Windows 7. There is however no separate 64-bit version of the Expert Series available. The same 32-bit Expert Series version is run under the 32-bit subsystem on the 64-bit Windows 7.

If running DeskArtes Expert Series on a machine with ATI Radeon HD graphics and 64-bit Windows 7, there is a known problem in rendering and object selection. See the "ATI Radeon HD-series" note below.

Windows Vista (64-bit)

DeskArtes Expert Series has been tested to run also on the 64-bit version of Windows Vista. The Expert Series has however not been compiled on 64-bit Vista, so there is no separate 64-bit version of the Expert Series available. The same 32-bit Expert Series version is run under the 32-bit subsystem on the 64-bit Vista.

Windows Vista (64-bit and 32-bit)

If running DeskArtes Expert Series version 7.1 (or older) on Windows Vista on a machine with the ATI Radeon X-series graphics adapter, there is a known drawing problem in the curve edit and scene edit functions etc. See the "ATI Radeon X-series" note below.

Windows 2000

With some graphics adapters there has been problems in window refreshing when running Deskartes Expert Series on Windows 2000. Usually those problems can however be fixed by decreasing the hardware acceleration of the graphics adapter or changing its color depth. In most cases the 24-bit or 32-bit true color has worked best.

Notes on graphics adapters:

ATI (Mobility) Radeon HD-series (HD3000 - HD5000)

All versions of the Expert Series programs have a rendering and object selection problem, when run on a machine with 64-bit Windows 7 and a ATI Radeon HD-series (HD3000 - HD5000) graphics adapter.

The problem has two different symptoms. First when selecting an object by pointing it directly in the graphics window, wrong object gets selected. Second when rendering a model with "Display Errors" flags enabled, massive amounts of memory get allocated. This can cause the program to crash when it runs out of memory.

The reason to the problem seems to be an error in the ATI Radeon driver for the 64-bit Windows 7. The currently latest graphics adapter driver version for ATI Radeon HD-series on 64-bit Windows 7 however still has this problem.

The problem does not appear on 32-bit Windows 7.

The problem does not appear with other graphics adapters.

NVidia GeForce

The Expert Series version 7.1 (or older) programs have a serious drawing problem, when run on a machine with Windows Vista or Windows 7 and a NVidia GeForce graphics adapter.

The problem appears especially in the curve edit and scene edit functions. When dragging the curve points or the camera handles, the background is partly drawn with white color and some of the old curve positions are shown.

The currently latest graphics adapter driver version for ATI Radeon X-series on Windows Vista and Windows 7 still has this problem.

The problem does not appear if the Aero (the fancy GUI in Windows Vista and 7) is turned off. On Windows 7 you can do that by selecting one of the Basic Themes ("Windows 7 Basic" or "Windows Classic" etc.) in Desktop Personalize function. On Windows Vista open "Start->Control Panel: Appearance and Personalization". Under Personalization, click "Change the color scheme" and select the "Windows Vista Basic" or "Windows Standard" color scheme.

The problem does not appear on Windows XP.

The Expert Series version 8.0 (and newer) programs do not have this problem.

ATI Radeon X-series (X300 - X1900)

The Expert Series version 7.1 (or older) programs have a serious drawing problem, when run on a machine with Windows Vista or Windows 7 and a ATI Radeon X-series (X300 - X1900) graphics adapter.

The problem appears especially in the curve edit and scene edit functions. When dragging the curve points or the camera handles, the background is partly drawn with white color and some of the old curve positions are shown.

So far there is no solution found to this problem. The currently latest graphics adapter driver version for ATI Radeon X-series on Windows Vista and Windows 7 still has this problem.

The problem does not appear on Windows XP.

The Expert Series version 8.0 (and newer) programs do not have this problem.

Matrox G-series (G200, G400, G550)

The default hardware acceleration settings for the Matrox G-series adapters cause DeskArtes Expert Series to crash at startup. This problem can be solved by disabling the hardware acceleration.

NVidia Quadro4 XGL (550, 700, 900)

Drawing the geometries doesn't work in DeskArtes Expert Series when run on a machine with NVidia Quadro4 XGL series graphics adapters. The problem can however be fixed by upgrading the driver version to 41.03 from the NVidia web-site.

S3 Savage 4/MX

DeskArtes Expert Series cannot be run on a machine with S3 Savage 4 or MX graphics adapters. The problem appears at the startup of the Design Expert. Usually the cursor first disappears and then the screen freezes totally. Currently there is no solution known to this problem.

Notes on peripheral devices:

HP Color Laserjet 4600

Printing from DeskArtes Expert Series to HP Color Laserjet 4600 produces empty documents or gray scale images with the default printer drivers from HP. The problem can be fixed by installing the driver of the older HP Color Laserjet 4500 model.

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